Refund policy

At The Borrowed Hour, every journal is handcrafted one at a time and made specifically for you. Because each piece is custom-made, all custom journal sales are final.

Custom Orders

All custom journal orders are final sale.

Once work has begun, orders cannot be canceled, returned, or exchanged.

Please review your selections carefully before placing your order.

Handmade & Natural Materials

Each journal is made using genuine leather. Natural variations in color, grain, texture, markings, and distressing are part of the beauty of real leather and make every journal truly one of a kind. These natural characteristics are not considered defects.

Damaged or Incorrect Orders

If your order arrives damaged during shipping or you receive the wrong item, please contact us within 3 days of delivery at theborrowedhourva@gmail.com with:

Your order number

Photos of the item

Photos of the packaging (if applicable)

We'll review the issue and work with you to make it right.

Shipping Delays

Production times are estimates and may vary depending on order volume. We are not responsible for delays caused by USPS or other shipping carriers once your package has been shipped.

Questions

If you have any questions before placing your order, please don't hesitate to reach out. We're happy to help ensure your journal is exactly what you're envisioning before production begins.